In order to do that, we developed a conversion-centered design so that a user has both roles as a buyer and a seller.
The core value of a service marketplace relies on its ability to match the people looking for a service with the most suitable providers. This is the most important flow that MemeFlate2.0 focuses on.
Homepage: visitors can quickly determine whether our site provides what they need, by taking a look at our service categories, Mjobs or $MFlateable|creators sections.
In the Mjobs listing page, buyers can browse $MFlateables|Creators with no confusion since each Mjob is displayed as a block with well-organized information. Buyers can be aware of which $MFlateable|Creator is suitable for their needs.
MemeFlate2.0 offers an informative Mjobs detail page with clear service description, intuitive sample pictures, real order number, and reliable ratings/reviews. This helps the user learn about a $MFlateable|Creator before deciding to order. Buyers can also view and select the extra tasks of a Mjob so that buyers can make sure it matches their needs.
To encourage more purchases, buyers can place an order even before creating an account. We also understand how important communication is in the purchase process, to help both sides clearly comprehend the scope of work and stimulate the outcome results.
Therefore, besides adding “order extra services” feature, MemeFlate2.0 offers not one but two types of a communication system which allows buyers and sellers to discuss directly and receive the notification whenever they have new messages. Thus, they can constantly communicate until the ordered MJob is finished.
With a simple checkout interface, no login required and a highlighted call-to-action button, buyers will be more eager to complete his order. MemeFlate2.0 also supports users to change order information at check-out.
Once an order has been placed, with a tracking order system, both buyers and seller can easily monitor the status of a MJob (Pending, Active, Late, Delivered, Finished, Disputing or Disputed). Each status relates closely to the Purchase & Payment Flows which we will clarify more below.
MemeFlate2.0 aims to bring satisfaction to both buyers and sellers and also keep them stay longer on our website because we understand successful user interactions and transactions will stimulate the growth of your website.
Once a seller finishes his/her MJob and delivers to buyer, the buyer can choose to accept the work and change the status of the MJob to Order Finished, then he/she can write a review for that seller. If he/she is not happy with the job, he/she may send a dispute request to admin.
For Buyers, MemeFlate2.0 helps them monitor all $MFlateable|Creator and Mjob easily. Sellers can change the status of a $MJob (active, pause or archived) based on his/her schedule. When a MJob is paused, it won’t be available for orders, so he/she won’t be overwhelmed with the workload and can also keeps his/her reputation.